Effective Date: 26 April 2025

1. Submitting a Complaint

Customers can submit complaints via:

• Email: sales@printedtshirts.ie

• Phone: +353 1 554 7244

• Postal Mail: Unit 16, Block 2, Port Tunnel Business Park, Clonshaugh, Dublin 17, D17 Y568

Please provide your order number and a detailed description of the issue.

2. Complaint Handling Process

Upon receiving a complaint, we will:

• Acknowledge receipt within 2 business days.

• Investigate and provide a resolution within 10 business days.

3. Alternative Dispute Resolution

If you are unsatisfied with our resolution, you may access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

Feedback and Contact Information

If you encounter any accessibility barriers on our website, please contact us:

• Email: sales@printedtshirts.ie

• Phone: +353 1 554 7244

• Address: Unit 16, Block 2, Port Tunnel Business Park, Clonshaugh, Dublin 17, D17 Y568

We aim to respond to accessibility feedback within 5 business days.